Returns and Refunds

Items damaged in transit

If the contents of a package have been damaged in transit, you can return the item to us within 7 days of receipt for exchange.

Faulty Goods or Incorrect Item

Faulty items can be returned for an exchange or refund where replacements are not available. The product must be sent in the original condition that it was sent in along with the order number and a description of the fault. All parts, documentation and packaging must be included in the return. Once we receive the item returned we will refund you the full cost of the item including delivery. If a returned product is found to be not faulty, the product will be returned to the customer at their expense. If the goods are incorrect you must return them without removing the cellophane wrapper.

In many cases it may be quicker and easier to contact the manufacturer directly so that they can rectify the problem for you, especially where the item is covered by a warranty.

Unwanted Item or Non-Faulty

You may return any item in its original and unopened condition with all tags and/or packaging, within 7 days of delivery. The item must be sent securely by post. Please include a note to state reason for return, and your full details. Please note: You will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition, suitable for resale. If these conditions are met the cost of the item will be refunded. Delivery charges cannot be refunded.

If you wish to return something to us please contact us first to make suitable arrangements.

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